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    MyChart Help:
    1-800-HENRYFORD (436-7936)
    or e-mail at HFMyChart@hfhs.org

Henry Ford MyChart Terms of Use

Last Updated: March 1, 2013

Henry Ford Health System (“Henry Ford Health System”) provides a web site and internet-based services offering a secure, private channel for healthcare communications with your physician, personal medical information storage, on-line healthcare information, and related products, services and content (collectively the “Henry Ford MyChart”).

1. Terms of Use.
Henry Ford MyChart is offered to you under the terms and conditions listed in this agreement. Henry Ford MyChart is only available to users that have an existing patient-physician relationship with a Henry Ford Health System physician. We reserve the right to update or change these Terms of Use at any time and for any reason by posting the modified Terms of Use. Your continued use constitutes your agreement to be bound by any such revisions and you should therefore periodically visit this page of the website and print the latest version of the Terms of Use for your records. The date of the last update to these Terms of Use is stated at the top of this document.

2. Use of Services.
The use of Henry Ford MyChart is NOT INTENDED FOR MEDICAL EMERGENCIES.
IF YOU ARE EXPERIENCING CHEST DISCOMFORT, SHORTNESS OF BREATH, EXCESSIVE BLEEDING, OR ANY OTHER LIFE THREATENING EMERGENCY, CALL 911 IMMEDIATELY.

Cost. There is no charge for using Henry Ford MyChart.

Appointments. Henry Ford MyChart offers patients the ability to submit an electrionic request for an appointment versus calling. You are able to provide available dates, times and location that is best for you. Please allow at least two (2) business days for the response to your appointment request.

Prescriptions. You agree that any prescriptions that you acquire through the Henry Ford MyChart shall be solely for your personal use. You agree to fully and carefully read all provided product information and labels and to contact your physician if you have any questions regarding the prescription.

Educational Resources. Henry Ford MyChart may offer links to related medical Web sites not managed by Henry Ford Health System. These Web site link(s) are for a patient’s informational purposes only. Henry Ford Health System may make available self care informational services which provide general medical and health information. These communications and resources are for general educational and informational purposes only, and should not be relied upon as a substitute for patient-specific medical diagnosis and treatment. These resources are not a substitute for seeing an appropriate healthcare professional for medical treatment.

Response to Electronic Communication – Henry Ford Health System will make its best effort to provide a timely response to electronic inquiries. In some cases, the clinic staff that needs to respond to an electronic inquiry or other communication may not be immediately available so a patient should allow at least two (2) business days for a response. Emergency situations requiring immediate attention should not be submitted electronically.

Furthermore, response to patient commnication is based on information provided by the patient. We are only able to respond to such communications based on the information provided by the patient. If there is insufficient information provided, we will be unable to provide a timely and complete response.

e-visits. An e-visit is an non-urgent visit with your physician that would otherwise require an office visit. You may initiate an e-visit in which you answer questions based upon your general symptoms and/or conditions for assessment by your physician. Any information provided as part of an e-visit becomes part of your Henry Ford Health System Record. A fee may be charged based upon your health insurance coverage. You are responsible for these fees and/or copayment charges and agree that Henry Ford Health System may charge you for such amounts.

Medical Disclaimers. You and your physician are solely responsible for all information and/or communication. The physician is only able to respond to such communications based on the information provided by you, the patient. If insufficient information is provided, the physician will be unable to provide a timely and complete response. You agree to contact your physician immediately should your condition change or your symptoms worsen. If you are experiencing an emergent or urgent condition, you should contact your local emergency services immediately.

Henry Ford Health System Record - Your Henry Ford Health System Record is created to store your personal health information online, including health conditions, allergies, medications, immunizations, and test results. You agree to provide accurate information for your Henry Ford Health System Record, to periodically review such information and to update such information as needed. For additional information regarding use of your Henry Ford Health System Record, please see our Privacy Policy. You may authorize another person (such as a family member) to access your Henry Ford Health System Record and access shall be granted following the terms outlined in the "Proxy Access" section below in this Terms and Conditions.

3. Account Management.
Eligibility - An individual must be age 14 or older to request a Henry Ford MyChart account.

Your Account - You represent and warrant that you are at least fourteen years of age and that you possess the legal right and ability to enter into this Terms of Use, register on Henry Ford MyChart under your own name and to use Henry Ford MyChart in accordance with this Terms of Use and abide by the obligations hereunder. You are solely responsible for maintaining the confidentiality of your password, and for all activities that occur under your password. You agree to prohibit anyone else from using your password and immediately notify Henry Ford Health System of any unauthorized use of your password or other security concerns of which you become aware.

Minors age 0-13 - Parents or guardians of minor children may request access to the child's Henry Ford Health System Record through Henry Ford MyChart by following the terms outlined in the "Proxy Access" section below in this Terms and Conditions.

Proxy Access.
Proxy Access in Henry Ford MyChart allows a person to access another person’s Henry Ford Health System Record. Typically, parents will use proxy access to access their children’s record so they can schedule appointments, check immunizations, reorder medications, and coordinate other health-related information for their child. Adults may also use it to access an older parent or relative’s record. This is particularly useful for helping older adults monitor medications and appointments. Proxy requests may be made in-person to a Henry Ford Health System Clinical Employee or online through their MyChart account under "My Family's Records".

Minor Patient ages 0-13:
Proxies of minor patient between the ages of 0 and 13 (inclusive) are eligible to participate in the full spectrum of Henry Ford MyChart services on behalf of the minor patient. Proxy Access will only be granted to parties with parental rights or legal guardianship over the minor patient and only to the extent that the party requesting proxy access can demonstrate the legal right to account holder's medical information.

Minor Patient ages 14-17:
Proxies of minor patient between the ages of 14 and 17 (inclusive) will not be eligible to participate in the full spectrum of Henry Ford MyChart services on behalf of the minor patient. Under State and Federal law, there are certain types of medical information that the parent or guardian of a minor patient age 14 or older may not view without consent of the minor patient. Because of these requirements, we cannot offer the full spectrum of services to parents of minor patients in this age category. Thus, when a minor patient reaches age 14, restrictions will be placed on Henry Ford MyChart access until he/she reaches age 18.

Adult Patient:
Individuals (“Patient Subject”) age 18 or older may authorize proxy access of their Henry Ford Health System Record to another individual (“Proxy Delegate”). A Patient Subject may make the request in-person to a Henry Ford Health System Clinical Employee or online through their MyChart account. The Patient Subject must provide the Proxy Delegate’s Full Name, Medical Record Number, Date of Birth, Home Address, Phone Number and Email Address. A Henry Ford MyChart account will be activated for both the proxy and the account holder. At any time, if the Proxy Delegate’s relationship with the account holder changes, the Patient Subject may revoke the Proxy Delegate’s permission to their Henry Ford Health System Record from within Henry Ford MyChart. Henry Ford Health System reserves the right to revoke proxy access at any time for any reason.

Diminished Capacity/Incapacitated Patient:
Proxies of diminished capacity/incapacitated patient are eligible to participate in the full spectrum of Henry Ford MyChart services on behalf of the diminished capacity/incapacitated patient. Court Ordered Legal Guardian, or a person with Medical Durable Power of Attorney (DPOA) with regard to a Diminished Capacity/Incapacitated Adult Patient, must present a copy of legal paperwork verifying their authority to have access to the patient's medical information. After providing the appropriate paperwork, the legal guardian may request to a HFHS clinical staff resource that they be granted permission to full functionality (view and act on behalf of the patient) within their chart.

E-mail Privacy - Patients who are users of Henry Ford MyChart should be aware that they will be notified via e-mail when there is new medical information to be viewed on Henry Ford MyChart. This means that any person with access to a patient’s e-mail will be able to see this notification. This could include the patient’s spouse, employer or anyone else that can access a patient’s e-mail account. Although no private medical information will be sent, the notification that new medical information is available by accessing Henry Ford MyChart may be information that a patient would not want others to know. Thus, patients should take this into account when providing an e-mail address.

Please know that if you send us an e-mail communication, it may be shared with the Henry Ford Health System staff that assists the physician in providing the patient’s medical care. A patient’s confidential medical information on Henry Ford MyChart will be accessible only to appropriate clinical staff.

Security and Confidentiality - We afford the same degree of confidentiality to medical information stored on Henry Ford MyChart as is given to medical information stored by Henry Ford Health System in any other medium. Henry Ford Health System is committed to protecting the confidentiality of your medical information. We limit Henry Ford Health System employees’ access and ability to enter or view information based upon their role in your care. Firewalls, passwords, encryption, and audit trails are further used to safeguard your information. We shall identify the records released and note the time and date of access each time a patient accesses’ Henry Ford MyChart. We have taken steps to make all information received from our online visitors as secure as possible against unauthorized access and use.
For other than general information viewing, Henry Ford MyChart must be accessed with a Secure Sockets Layer (SSL) compatible browser or terminal (Internet Explorer versions 7.0 or greater and Mozilla FireFox versions X.0 or greater). Our SSL web server uses authentication and offers the highest level of encryption technology commercially available (128-bit RC4).
You can tell when you are secure by looking at the location (URL) field. If the URL begins with https:// (instead of http://), the document comes from a secure server. This means your data cannot be read or deciphered by unauthorized individuals. You can tell whether you are truly connected to Henry Ford Health System by viewing the digital certificate. This certificate verifies the connection between the Henry Ford Health System server's public key and the server's identification.
User names and passwords provide two layers of authentication and are stored in an encrypted database that is isolated from the Internet. As a Henry Ford MyChart user, your role in maintaining the security of your medical information is: 1) Changing your password on a regular basis, and 2) Keeping your login ID and password confidential.

4. Legal Notices and Disclaimers.
General Disclaimers. You acknowledge that your use of Henry Ford MyChart is at your sole risk, and that you assume full responsibility for all risk associated therewith.

5. Privacy.
Henry Ford Health System respects your privacy and takes privacy very seriously. By accepting this Terms of Use, you consent to the use and disclosure of personally identifiable information provided to us as outlined in our Privacy Policy, which is incorporated herein by reference.

6. General Legal Provisions.
Operation and Record Retention. Henry Ford Health System reserves complete and sole discretion with respect to the operation of Henry Ford MyChart. Henry Ford Health System may, among other things withdraw, suspend or discontinue any functionality or feature of Henry Ford MyChart. Henry Ford Health System is not responsible for transmission errors or corruption or compromise of data carried over local or interchange telecommunication carriers. Henry Ford Health System is not responsible for maintaining data arising from use of Henry Ford MyChart. Henry Ford Health System reserves the right to maintain, delete or destroy all communications and materials posted or uploaded to the Henry Ford MyChart pursuant to its internal record retention and/or destruction policies. A copy of Henry Ford Health System’s record retention and destruction policies are available upon written request.

Limitations on Use. You agree not to access or use Henry Ford MyChart in an unlawful way or for any unlawful purpose. You shall send e-mails to other parties solely for personal communication and no other purposes, including commercial purposes, or for mass distributions of unsolicited e-mails. You agree not to post or transmit: (a) a message under a false name; or (b) any information which (i) is libelous, defamatory, obscene, fraudulent, false or contrary to the ownership or intellectual property rights of any other person, or (ii) contains any virus, worm, Trojan horse or other code which is contaminating or destructive to the files or programs of Henry Ford Health System or any of its users. Henry Ford Health System reserves the right to delete any information provided by you that it deems in its sole discretion fraudulent, abusive, defamatory, obscene or in violation of a copyright, trademark or other intellectual property or ownership right of any other person.

Term and Termination. This Terms of Use shall commence upon the date you first access or use Henry Ford MyChart and/or complete the registration process. Either you or Henry Ford Health System may terminate this Terms of Use and your right to use Henry Ford MyChart at any time, with or without cause, and without ramifications to your future health care. This Terms of Use and the licenses granted hereunder shall terminate without notice in the event you (or any authorized person using your account) fail to comply with the terms and conditions of this Terms of Use, or the rules for use of Henry Ford MyChart promulgated by Henry Ford Health System from time to time. Upon any termination, you will destroy all copies of Henry Ford Health System materials in your possession and cease any access to or use of Henry Ford MyChart.

Notice. Henry Ford Health System may provide notice by e-mail to the e-mail address you provided Henry Ford Health System in registration, by a general notice on the Henry Ford Health System Web site, or by written communication delivered by first class U. S. mail or express courier to your address on record in Henry Ford MyChart account information. You may give notice to Henry Ford Health System at any time via electronic mail to patinq@hfhs.org or by letter delivered by first class postage prepaid U. S. mail or overnight courier to Henry Ford Health System, 1 Ford Place, Detroit, MI 48202. Attn. Compliance Officer.