Last Updated: September 7, 2016
Henry Ford Health System (“Henry Ford Health System”) provides a web site and internet-based services offering a secure, private channel for healthcare communications with your physician, personal medical information storage, on-line healthcare information, billing and related products, services and content (collectively the “Henry Ford MyChart”).
2. Use of Services.
The use of Henry Ford MyChart is NOT INTENDED FOR MEDICAL EMERGENCIES.
IF YOU ARE EXPERIENCING CHEST DISCOMFORT, SHORTNESS OF BREATH, EXCESSIVE BLEEDING, OR ANY OTHER LIFE THREATENING EMERGENCY, CALL 911 IMMEDIATELY.
Cost. There is no charge for using Henry Ford MyChart.
Appointments. Henry Ford MyChart offers patients the ability to submit an electronic request for an appointment versus calling. You are able to provide available dates, times and location that is best for you. Please allow at least one (1) business day for the response to your appointment request.
Self-Scheduled Appointments. Henry Ford MyChart offers patients the ability to self-schedule non-urgent, follow-up appointments. This feature is available in select specialty departments, for certain visit types and only with physicians you have previously seen in the past 2 years. You are able to choose from a list of available dates and time slots for the selected clinic location and physician.
Prescriptions. You agree that any prescriptions that you acquire through the Henry Ford MyChart shall be solely for your personal use. You agree to fully and carefully read all provided product information and labels and to contact your physician if you have any questions regarding the prescription.
Educational Resources. Henry Ford MyChart may offer links to related medical Web sites not managed by Henry Ford Health System. These Web site link(s) are for a patient’s informational purposes only. Henry Ford Health System may make available self-care informational services which provide general medical and health information. These communications and resources are for general educational and informational purposes only, and should not be relied upon as a substitute for patient-specific medical diagnosis and treatment. These resources are not a substitute for seeing an appropriate healthcare professional for medical treatment.
Response to Electronic Communication – Henry Ford Health System will make its best effort to provide a timely response to electronic inquiries. In some cases, the clinic staff that needs to respond to an electronic inquiry or other communication may not be immediately available so a patient should allow at least one (1) business day for a response. Emergency situations requiring immediate attention should not be submitted electronically.
Furthermore, response to patient communication is based on information provided by the patient. We are only able to respond to such communications based on the information provided by the patient. If there is insufficient information provided, we will be unable to provide a timely and complete response.
Photos. Photos submitted via secure electronic messaging (medical advice, e-visit) to your physician, and photos taken during a video visit (after the physician obtains your verbal consent) will become part of your Henry Ford Health System Record.
To enhance patient safety, Henry Ford has an initiative to upload patient photos, a head-and-shoulders view, into demographic section of patients’ Henry Ford Health System Record. This will include patient’s state ID or driver’s license photo unless the patient alternatively uploads a picture of their choosing to their MyChart account using the website. Please note that photos uploaded via the Mobile Application are kept separate from photos uploaded via the website.
Medical Disclaimers. You and your physician are solely responsible for all information and/or communication. The physician is only able to respond to such communications based on the information provided by you, the patient. If insufficient information is provided, the physician will be unable to provide a timely and complete response. You agree to contact your physician immediately should your condition change or your symptoms worsen. If you are experiencing an emergent or urgent condition, you should contact your local emergency services immediately.
In addition to the above services MyChart can be used to access features which may have an additional cost:
e-visits. An e-visit is a non-urgent visit with your physician that would otherwise require an office visit. You may initiate an e-visit in which you answer questions based upon your general symptoms and/or conditions for assessment by your physician. Any information provided as part of an e-visit becomes part of your Henry Ford Health System Record. If your health insurance coverage does not cover this service you will be responsible for any applicable fees. You are responsible for these fees and/or copayment charges and agree that Henry Ford Health System may charge you for such amounts.
Video Visits. Henry Ford MyChart offers a secure channel to conduct scheduled video visits with your physician through the patient’s personal smartphone or mobile device. Personal health information may be shared during the video visit, the patient should be aware of their personal environment to ensure privacy. If your health insurance coverage does not cover this service you will be responsible for any applicable fees. You are responsible for these fees and/or copayment charges and agree that Henry Ford Health System may charge you for such amounts.
3. Account Management.
Eligibility - An individual must be age 14 or older to request a Henry Ford MyChart account.
Minors age 0-13 - Parents or guardians of minor children may request access to the child's Henry Ford Health System Record through Henry Ford MyChart by following the terms outlined in the "Proxy Access" section below in this Terms and Conditions.
Proxy Access in Henry Ford MyChart allows a person to access another person’s Henry Ford Health System Record (medical and billing information). Typically, parents will use proxy access to access their children’s record so they can schedule appointments, check immunizations, reorder medications, and coordinate other health-related information for their child. Adults may also use it to access an older parent or relative’s record. This is particularly useful for helping older adults monitor medications, appointments and billing. Proxy requests may be made in-person to a Henry Ford Health System Clinical Employee or online through their MyChart account under "Preferences" and then "Personalize Proxies".
Minor Patient ages 0-13:
Proxies of minor patient between the ages of 0 and 13 (inclusive) are eligible to participate in the full spectrum of Henry Ford MyChart services on behalf of the minor patient. Proxy Access will only be granted to parties with parental rights or legal guardianship over the minor patient and only to the extent that the party requesting proxy access can demonstrate the legal right to account holder's medical information.
Minor Patient ages 14-17:
Proxies of minor patient between the ages of 14 and 17 (inclusive) will not be eligible to participate in the full spectrum of Henry Ford MyChart services on behalf of the minor patient. Under State and Federal law, there are certain types of medical information that the parent or guardian of a minor patient age 14 or older may not view without consent of the minor patient. Because of these requirements, we cannot offer the full spectrum of services to parents of minor patients in this age category. Thus, when a minor patient reaches age 14, restrictions will be placed on Henry Ford MyChart access until he/she reaches age 18.
Individuals (“Patient Subject”) age 18 or older may authorize proxy access of their Henry Ford Health System Record to another individual (“Proxy Delegate”). A Patient Subject may make the request in-person to a Henry Ford Health System Clinical Employee or online through their MyChart account. The Patient Subject must provide the Proxy Delegate’s Full Name, Medical Record Number, Date of Birth, Home Address, Phone Number and Email Address. A Henry Ford MyChart account will be activated for both the proxy and the account holder. At any time, if the Proxy Delegate’s relationship with the account holder changes, the Patient Subject may revoke the Proxy Delegate’s permission to their Henry Ford Health System Record from within Henry Ford MyChart. Henry Ford Health System reserves the right to revoke proxy access at any time for any reason.
Diminished Capacity/Incapacitated Patient:
Proxies of diminished capacity/incapacitated patient are eligible to participate in the full spectrum of Henry Ford MyChart services on behalf of the diminished capacity/incapacitated patient. Court Ordered Legal Guardian, or a person with Medical Durable Power of Attorney (DPOA) with regard to a Diminished Capacity/Incapacitated Adult Patient, must present a copy of legal paperwork verifying their authority to have access to the patient's medical information. After providing the appropriate paperwork, the legal guardian may request to a HFHS clinical staff resource that they be granted permission to full functionality (view and act on behalf of the patient) within their chart.
E-mail Privacy - Patients who are users of Henry Ford MyChart should be aware that they will be notified via e-mail when there is new information to be viewed on Henry Ford MyChart. This means that any person with access to a patient’s e-mail will be able to see this notification. This could include the patient’s spouse, employer or anyone else that can access a patient’s e-mail account. Although no private medical information will be sent, the notification that new information is available by accessing Henry Ford MyChart may be information that a patient would not want others to know. Thus, patients should take this into account when providing an e-mail address.
Please know that if you send us an e-mail communication, it may be shared with the Henry Ford Health System staff that assists the physician in providing the patient’s medical care. A patient’s confidential medical information on Henry Ford MyChart will be accessible only to appropriate clinical staff.
Security and Confidentiality - We afford the same degree of confidentiality to medical and billing information stored on Henry Ford MyChart as is given to medical and billing information stored by Henry Ford Health System in any other medium. Henry Ford Health System is committed to protecting the confidentiality of your medical and billing information. We limit Henry Ford Health System employees’ access and ability to enter or view information based upon their role in your care. Firewalls, passwords, encryption, and audit trails are further used to safeguard your information. We shall identify the records released and note the time and date of access each time a patient accesses’ Henry Ford MyChart. We have taken steps to make all information received from our online visitors as secure as possible against unauthorized access and use.
For other than general information viewing, Henry Ford MyChart must be accessed with a Secure Sockets Layer (SSL) compatible browser or terminal (use most up-to-date web browser version of Internet Explorer, FireFox, Chrome, Opera or Safari). Our SSL web server uses authentication and offers the highest level of encryption technology commercially available (128-bit RC4).
You can tell when you are secure by looking at the location (URL) field. If the URL begins with https:// (instead of http://), the document comes from a secure server. This means your data cannot be read or deciphered by unauthorized individuals. You can tell whether you are truly connected to Henry Ford Health System by viewing the digital certificate. This certificate verifies the connection between the Henry Ford Health System server's public key and the server's identification.
User names and passwords provide two layers of authentication and are stored in an encrypted database that is isolated from the Internet. As a Henry Ford MyChart user, your role in maintaining the security of your medical information is: 1) Changing your password on a regular basis, and 2) Keeping your login ID and password confidential.
4. Legal Notices and Disclaimers.
General Disclaimers. You acknowledge that your use of Henry Ford MyChart is at your sole risk, and that you assume full responsibility for all risk associated therewith.
6. General Legal Provisions.
Operation and Record Retention. Henry Ford Health System reserves complete and sole discretion with respect to the operation of Henry Ford MyChart. Henry Ford Health System may, among other things withdraw, suspend or discontinue any functionality or feature of Henry Ford MyChart. Henry Ford Health System is not responsible for transmission errors or corruption or compromise of data carried over local or interchange telecommunication carriers. Henry Ford Health System is not responsible for maintaining data arising from use of Henry Ford MyChart. Henry Ford Health System reserves the right to maintain, delete or destroy all communications and materials posted or uploaded to the Henry Ford MyChart pursuant to its internal record retention and/or destruction policies. A copy of Henry Ford Health System’s record retention and destruction policies are available upon written request.
Limitations on Use. You agree not to access or use Henry Ford MyChart in an unlawful way or for any unlawful purpose. You shall send e-mails to other parties solely for personal communication and no other purposes, including commercial purposes, or for mass distributions of unsolicited e-mails. You agree not to post or transmit: (a) a message under a false name; or (b) any information which (i) is libelous, defamatory, obscene, fraudulent, false or contrary to the ownership or intellectual property rights of any other person, or (ii) contains any virus, worm, Trojan horse or other code which is contaminating or destructive to the files or programs of Henry Ford Health System or any of its users. Henry Ford Health System reserves the right to delete any information provided by you that it deems in its sole discretion fraudulent, abusive, defamatory, obscene or in violation of a copyright, trademark or other intellectual property or ownership right of any other person.
Notice. Henry Ford Health System may provide notice by e-mail to the e-mail address you provided Henry Ford Health System in registration, by a general notice on the Henry Ford Health System Web site, or by written communication delivered by first class U. S. mail or express courier to your address on record in Henry Ford MyChart account information. You may give notice to Henry Ford Health System at any time via electronic mail to email@example.com or by letter delivered by first class postage prepaid U. S. mail or overnight courier to Henry Ford Health System, 1 Ford Place, Detroit, MI 48202. Attn. Compliance Officer.